Important Updates Regarding Shipping to United States

usps

(If you have no problems with USPS delivery, please ignore this message, thanks)

For customers that selected "Free Tracked Airmail Shipping" upon checking out, you will receive a tracking number LTXXXXXXXXXSG after a few days when your parcel is in transit to the United States. This tracking number is trackable on USPS website. Processing and delivery is handled by USPS and it will take anywhere from 2-6 weeks from our experience, as parcels might be randomly selected for custom checks.

Please note that when your parcel is being processed by USPS and held by them for a long time in their processing center, it is best to contact them directly and provide the tracking number. We can only send an official enquiry to Singapore Post only 45 days after the shipment date as per regulations by USPS. 

Contacting them directly will have a faster and more accurate updates on the delivery status. For parcels that status showed delivered but you have not received it, please contact USPS directly also as we cannot be responsible on how they deliver or handles the parcel. For mailing claims, we require loss or mishandling evidence from you taken from USPS so that we can send a claim and do the full refund back to you.

For secured and ultra-fast delivery, please select the DHL Express shipping upon checking out. We do not have any problems with DHL Express and the transit time is blazing fast which takes only 4-7 days for transit and delivery time.

Thanks for your kind understanding and have a great day ahead!


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